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Consumers and the new reality: preparing for changing customer needs, behaviors and expectations

Research
28 July 2020

KPMG’s research focuses on online shopping, outlines the current trends and provides some advices to the companies that are looking for the new solutions.

Nowadays, the purchase of goods and services is gradually moving into the online space. Traditional ways of trading are giving way to new ones, online stores are competing for customers. The COVID-19 pandemic has strengthened the position of online suppliers. There are several trends that companies have to take into account, among them: a decrease of consumption, awareness of new technologies. If the organization is planning to operate in effective way in the new world, it should increase investment in digital technologies and compete for customer’ confidence.

Anlytics on the topic

All analytics
Research
21 May 2020
Brand growth in times of crisis

The publication by Ipsos is focused on specific aspects of brand strategies in the context of changing consumer behavior and economic uncertainty caused by the COVID-19 pandemic.

Articles
28 April 2020
Sensing and Shaping the Post-COVID Era

COVID-19 and the containment policies aimed at controlling it have changed how we work and what we consume. History shows that such changes are not always temporary—crises can fundamentally reshape our beliefs and behaviors. How then can companies prepare for a postcrisis world, rather than hunkering down and waiting for a return to the past?

Research
21 April 2020
Three Crisis Scenarios: A Forecast

The Center for Macroeconomic Analysis and Short-term Forecasting (CMASF) has produced a study about the impact of the coronavirus pandemic, the oil prices plunge, and the global cyclical crisis on the Russian economy.

Research
8 July 2020
African Socio-political Context in the Midst of the Pandemic: Further Stabilization or a Powder Keg Effect?

The Roscongress Foundation experts prepared a study on the impact that the COVID-19 pandemic has on the African continent. The study addresses just how the active spread of the coronavirus is changing the contours of the African socio-political context.